What is your typical process for working with a new customer?
Scope of work and knowing exactly what the client wants. Working out a proposal and implementing the contracted work.
What education and/or training do you have that relates to your work?
I just finished the Lead Safe Renovator Certification and I am also Radon Technician Certified. In the near future I also intend to achieve my LEED Certification
What types of customers have you worked with?
Carpentry including decks, framing, shelving, doors and windows. Bathrooms including plumbing, tile and electrical,
Finished basements with sheet-rock installations, drop ceilings, wiring, etc.
Flooring with laminate, ceramic, engineered wood, linoleum or others.
What questions should customers think through before talking to professionals about their project?
It takes a great deal of effort to put together and estimate. More often than not a client doesn't value the time and effort already invested on your behalf. It is like the invisible roots of a tree or the house foundation. Estimates need to be encompasing the different phases of your project as well as an accurate account of the steps involved. A reflected figure of both materials and labor and the different terms you and your client agree upon. Verbal contracts are obsolete in today's society.
However, if somebody wanted it from me I would definetely honor my word and stand by my work. It is called trust and belief in the goodness of others.