FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing is based on time spent on spent on project that is set at a base rate depending on the type of job there is also a cap that a specific project cannot pass meaning once that specific project passes that time cap no more time will be billed but the project will not proceed if it does not meet the minimum requirement. Design Setup Fee For new customers or new projects there is an assessment fee that is between $75 - $120 for Branding Design and projects of that nature Travel Surcharge for jobs like video production and Photography there is a fee for travel charges within a 50 mile radius there is a flat fee of of $20.00-$85.00 per day any where out the 50 mile radius additional its $0.20 for each additional 10 miles or the equivalent market cost if greater. Invoice Breakdown The invoice will generally have a setup fee if applicable then a service fee which is either a flat rate or a Hourly billing then the necessary fees then a material charge or external fee any item purchased or acquired with the clients consent of coarse. Then Shipping if Applicable
- What is your typical process for working with a new customer?
At Gordez design each job or project is treated as a design challenge which entails finding a solution that meets the clients needs. That being said the first step: 1. Create a professional environment where there can be a clear exchange of ideas as to also ascertain the necessary fact relating to the project. (projects are not started without a written and verbal agreement.) 2. Maintain a medium of communication that is consistent and comfortable for client and set up a delivery system for concepts and project deliverables. example : online over the phone, video conference or face to Face just to name a few.. 3. Setting clear, concise and flexible timetables and budget for project with no hidden numbers of facts. This three step process ensures that the customer understand the product they are purchasing and will ensure that any changes or dissatisfaction will be efficiently communicated and corrected
- What education and/or training do you have that relates to your work?
Had Training at Art And Design School of over 5 years and on the job training of over 15 yrears.