FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
A starting price will be applied based on the square footage of your home plus $20 per bathroom and bedroom. You can receive a discount by signing up for weekly, bi-weekly, or monthly cleanings. The discount for weekly cleanings is 15%, 10% for bi-weekly, and 5% for monthly cleanings! We do NOT charge extra for the premium, non-toxic products we use because we believe a green, healthy clean should be the standard across all homes. Please note that we do not offer in-person or walk-through quotes.
- What is your typical process for working with a new customer?
Communication is key! We use a secure management software called Zenmaids to safely secure your information including the details of your clean and contact information. We want to ensure that everything runs as smoothly as possible, so we'll send you a reminder via phone or email 2 days prior to your cleaning, a message letting you know when we've completed your cleaning, and a phone call 1-2 days afterwards to ask how we did and if there's anything we can improve on for next time.
- What education and/or training do you have that relates to your work?
At Mindful Mop, we stay up to date with the latest cleaning practices to ensure efficiency and safety for both you and our team.