Collin C. says, "Update to Original Review:
I was contacted by the business and was told that the reason for their lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review.
The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.
Original Review:
The six-month warranty they offer is great, until you try to use it. I had a problem with a leaking dishwasher. As I had used AndyDuck to previously repair a washing machine - and their work then was prompt, professional, and effective - I did not hesitate to reach out to them with this issue. Andrew, my technician, came out, diagnosed the problem, and arrived at the scheduled date and time to complete the repair. As I paid him, he was very proud to tell me that his work comes with a 6-month guarantee. After he left, I ran the dishwasher again. While the dishwasher stopped leaking on normal cycles, it still poured out water on the 1-hour quick wash cycle. It took more than 24 hours to get a response, and even then only after I filled out their online contact form. Andrew said he could come out on a specific day, but unfortunately I was not available, and asked for a day the following week. He agreed, and then never contacted me again. As of the writing of this review, it has been nearly 1 full week since I've last had contact with anyone from this company.
Please note: The phone number on their website does not work, and the number they text you from will not accept calls. This is strictly a "Don't call us, we'll call you" type of company. I will not do business with them again, and I urge others to be cautious of doing business with them as well."See more
