Jo’s Handyman Services

On New Year’s Eve, I responded to an urgent issue with an exterior door that would not lock. Even though it was a holiday, my priority was making sure the home could be secured for the night. We initially discussed installing a standard lock that evening and replacing the garbage disposal at a later date. Upon arrival, the customer decided on a smart programmable lock, which requires additional time for installation and setup and had not been discussed beforehand. Because of the added time required and it being NYE, I explained that it would be best scheduled for a return visit. In the meantime, I adjusted the strike plates so both the knob lock and deadbolt were fully functional, as neither was locking prior to the repair. I requested partial payment only for the work completed during this visit, which would have been necessary regardless of the new lock being installed, and planned to return the following day to complete the remaining work.