FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is very fair, often we are told we beat all of our competitor prices by a large margin. That is something we take pride in. On site estimates will be $50 which is waived if hired. We charge this because we actually pay for the thumbtack lead whether we get hired or not by the customer.
- What is your typical process for working with a new customer?
When working with a new customer, we follow a well-defined process that revolves around the customer’s needs and objectives: 1) Initial Consultation: We begin with an initial consultation to understand the customer’s requirements, project goals, and any challenges they might be facing. 2) Needs Assessment: We conduct a thorough needs assessment to identify the most suitable solutions for their specific project. This helps us tailor our services to their unique needs. 3) Project Planning: Based on the needs assessment, we create a detailed project plan that outlines the scope of work, milestones, and timelines. We ensure the plan aligns with the customer’s expectations. 4) Regular Communication: Throughout the project, we maintain open and regular communication with the customer. We keep them informed about progress, address any questions, and seek their feedback. 5) Collaborative Approach: We believe in a collaborative approach and actively involve the customer in the decision-making process. Their input is valuable in shaping the final outcome. 6) Quality Assurance: Quality is at the core of our work. We have robust quality assurance measures in place to ensure that the final deliverables meet the highest standards. 7) Flexibility and Adaptability: We understand that projects may evolve, and new requirements may arise. We remain flexible and adaptable to accommodate any changes while keeping the project on track. 8) Transparent Pricing: We provide transparent pricing, ensuring there are no hidden costs. We believe in fair and competitive pricing for our services. 9) Delivery and Support: Upon completion, we deliver the final project and offer post-project support as needed. Our relationship with the customer extends beyond project completion. 10) Customer Satisfaction: Customer satisfaction is our ultimate goal. We strive to exceed their expectations, ensuring a positive experience throughout the entire project journey. By following this process, we aim to establish strong and lasting relationships with our customers, built on trust, transparency, and a commitment to delivering exceptional results.
- What education and/or training do you have that relates to your work?
General Contractor License & State Farm Insurance