FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
When considering our services at Casey & Company, it's essential to understand our pricing structure to ensure transparency and clarity. Here's what you should know about our pricing: Transparent Pricing: We believe in clear and upfront pricing. There are no hidden fees, and all costs will be detailed in our proposal or contract. Value for Money: Our prices reflect the high-quality services we offer, combined with our expertise and experience in sustainable garden design and maintenance. Plant & Material Cost: The cost of plants & materials, especially for bespoke or high-end projects, can vary. We always strive to source the best quality plants & materials at competitive prices and will provide options to suit different budgets. We recommend discussing your budget and requirements with us during the initial consultation. This will allow us to provide a tailored quote that aligns with your needs and expectations. At Casey & Company we are committed to providing exceptional value and ensuring our clients are fully informed about all costs associated with their projects.
- What is your typical process for working with a new customer?
At Casey & Company, we pride ourselves on offering a seamless and personalized experience for our customers. Our process is designed to ensure that we fully understand your needs and can deliver results that exceed your expectations. Here's our typical process for working with a new customer: Initial Consultation: We begin with a consultation, either in-person or over the phone. This allows us to understand your vision, requirements, and any specific preferences or challenges you might have. Site Assessment: For projects that involve physical spaces, such as garden design or installation, we'll schedule a site assessment. This helps us assess the area, understand its unique characteristics, and gather essential data for planning. Proposal & Quotation: Based on our discussions and the site visit, we'll provide a detailed proposal outlining the scope of work, timelines, and a transparent breakdown of costs. We value your input and will work with you to make any necessary revisions to the proposal until you're completely satisfied. Contract & Deposit: Once the proposal is finalized, we'll draft a contract that outlines all terms and conditions. Typically, we require a deposit to secure and schedule the project. Execution: With all plans in place, our skilled team will begin the actual work, whether it's garden installation, maintenance, or any other service. We ensure regular communication and updates throughout this phase. Feedback & Aftercare: After the project's completion, we'll provide guidance on maintenance or aftercare, if applicable. We also value feedback to continually improve our services. Throughout the process, our focus remains on open communication, professionalism, and delivering exceptional value. We're excited to work with you and bring your vision to life!
- What education and/or training do you have that relates to your work?
At Casey & Company, our expertise is backed by a solid foundation of education, training, and certifications that ensure we deliver top-notch services to our clients. Here's a breakdown of our relevant education and training: -DCRA General Business License (400319803357) -General Contractor License (410521000021) -DSLBD CBE Certificate (LSDZRE66261012024) -Women's Business National Enterprise Council (WBNEC) -Chesapeake Bay Landscape Professional -Prince Georges County Clean Water Partnership Mentor-Protégé Program -BMP Maintenance Practices -Green Roof Maintenance In addition to these certifications, our team undergoes regular training and professional development to stay updated with the latest trends, techniques, and best practices in the industry. Our commitment to continuous learning ensures that we bring the best of our knowledge and skills to every project we undertake.