FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At WavyStay, we understand that every property and client is unique, which is why our pricing is tailored based on the type of rental (short-term or mid-term), property size, location, and the scope of management services needed. We offer flexible rate structures to fit the specific goals of each homeowner or investor. In some cases, a consultation fee may apply — especially for more involved projects but we’re happy to provide complimentary custom estimates upon request. Our goal is to offer transparent, fair pricing while delivering maximum value and peace of mind. Once we understand your property and objectives, we’ll walk you through a personalized management proposal.
- What is your typical process for working with a new customer?
At WavyStay, we follow a proven 8-step onboarding process to ensure every property is positioned for maximum success, whether it’s a short-term Airbnb, a 3-month corporate rental, or a long-term lease. WavyStay Client Onboarding Steps: Market Research & Property Analysis Local Licensing, Zoning & Regulatory Compliance Management Agreement Setup Interior Design, Furnishing & Staging Operations & Vendor Team Setup (Cleaning, Maintenance, Guest Relations) Professional Photography & Visual Marketing Assets Listing Creation & Optimization (Airbnb, Zillow, Furnished Finder, etc.) Launch, Monitoring & Ongoing Strategy Adjustments Each step is customized based on your rental strategy (short, or mid), location, and revenue goals. We handle everything from tenant/guest sourcing to compliance and property care so you can stay hands-off while we manage the day-to-day.
- What education and/or training do you have that relates to your work?
At WavyStay, we bring a deep, well-rounded background to every property we manage. Our team has: ✅ 5+ years of hands-on experience in rental and tenant management across short-term, mid-term, and long-term strategies ✅ 10+ years of property management and oversight including maintenance coordination, leasing, and compliance. ✅ 10+ years of professional project management experience, ensuring every setup and transition is handled with precision and efficiency ✅ OSHA 30 Certified, reinforcing our commitment to safety standards and operational excellence ✅ Landlord Certification & DC Landlord Certified, with a strong grasp of tenant law, fair housing practices, and leasing protocols ✅ Licensed Property Manager in Washington, D.C., fully compliant with local regulations and best practices Our combined education, training, and field expertise ensure that every property under our care is managed with professionalism, compliance, and profitability in mind.