FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Inspections and estimates are free, and there's no pressure to sign anything. You get a written, itemized quote that lists the materials, the underlayment and everything included, so you can compare it line by line with any other bid. No hidden fees. SmartSeal full-deck underlayment and SmartVents are standard on every roof we install, never an upcharge. If a repair will buy your roof more years, we'll price that right next to a replacement so you can choose.
- What is your typical process for working with a new customer?
1. We come out for a free inspection and photograph everything we find. 2. We sit down with you and go over the options: repair, maintenance, or replacement, each with its own price. 3. You pick a roof system and color, and we pull the permits. 4. Our own crews do the install, clean up every day, and walk the job with you at the end. 5. Final inspection and warranty paperwork. For storm damage, we document the damage and work the insurance claim with you from start to finish.
- What education and/or training do you have that relates to your work?
SunSmart holds three Florida state certifications: Roofing (CCC1333286), Building (CBC1267462) and Solar (CVC57165). The license holders work inside the company every day, not just on paper. Our crews are local Floridians who have installed shingle, tile and metal roofs their whole careers, and they're trained on our SmartSeal and SmartVents systems.