FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We will give you an estimate based on the complexity of the project and/or service.
- What is your typical process for working with a new customer?
1.- We schedule a walkthrough with the customer to understand their needs 2.- Perform a full survey of the project 3.- Prepare a proposal and send it for approval 4.- Once the proposal is approved, we coordinate the dates to start the project and set up the timeline with all the parties. 5.- If pre-wire is needed for the project, we will start inmediately with the rough in phase 6.- We order the parts and devices required for the project 7.- When all the parts are received, we coordinate the installation and trim out 8.- Install the parts and devices, make sure of their functionality 9.- If programming is needed, we will start with the programming right after the devices are installed. 10. Final touch-ups, customization based on customer requirements. 11.- End of the project, walktrough with the customer for training and hand off the documentation 12.- Final payment and set up service agreement if required by customer.
- What education and/or training do you have that relates to your work?
Control4 Automation Programmer Control4 PCNA Crestron Engineer Crestron Designer Lutron Programmer Lutron Designer