FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At PatioScreenPro, we pride ourselves on offering competitive and transparent pricing for all our patio screen services. Here’s what you should know about our pricing structure: Service Personnel Discount: To show our appreciation for those in service, PatioScreenPro offers an additional 5% discount to all service personnel. This discount is our way of saying thank you to those who serve. Just present your service ID to avail of this special offer. No Hidden Fees: We believe in honesty and clarity in our pricing. The price we quote is the full price you'll pay, with no hidden extras or surprise charges. Flexible Payment Options: We understand that flexibility is key, so we offer various payment methods to suit your needs. Seasonal Promotions: Keep an eye out for our seasonal promotions and special offers. These are great opportunities to enjoy our high-quality patio screen services at even more attractive prices. For detailed pricing or to get a personalized quote, please contact us. We’re always here to assist you at PatioScreenPro!
- What is your typical process for working with a new customer?
Our process at PatioScreenPro is designed to be customer-friendly and efficient, ensuring that your patio screen needs are met with professionalism and expertise. Here's how we typically work with new customers: Initial Scheduling: Once you reach out to us, we'll schedule a convenient time for our technician to visit your property. This initial visit is focused on understanding your specific needs and assessing the work required. Free Quote and Analysis: During the visit, our technician will conduct a thorough analysis of the repair or installation needs. We then provide you with a free, no-obligation quote detailing the work to be done and the associated costs. Approval and Scheduling of Work: If you approve the quote, we'll schedule a day to carry out the necessary work. We aim to be as flexible as possible to fit into your schedule. On-the-Spot Repairs for Small Jobs: For smaller repairs, like a quick screen fix, we often have the capability to do the repair on the spot, saving you time and hassle. Completion and Follow-Up: After the work is completed, we ensure that everything is done to your satisfaction. We're committed to quality service and are always available for any follow-up questions or additional needs. At PatioScreenPro, we're dedicated to providing top-notch service from the first contact to the completion of your project. Your satisfaction is our highest priority!
- What education and/or training do you have that relates to your work?
we place a high emphasis on both the quality of our work and the safety of our operations. Our team is rigorously trained to handle all aspects of patio screen installation and repair with the utmost professionalism and care. Here's an overview of our training approach: Comprehensive Safety Training: Safety is paramount in our line of work. Our employees undergo extensive safety training to ensure all tasks are performed with the highest safety standards. This training covers safe handling of materials, use of tools, and adherence to all relevant safety protocols. Skill Development for Quality Workmanship: We provide thorough training in the skills and techniques needed for top-quality patio screen services. This includes understanding different materials, mastering installation and repair methods, and staying updated with the latest industry standards. Customer Service Excellence: Beyond technical skills, our team is trained in customer service to ensure a positive and responsive experience for every client. Ongoing Education: The world of patio screen services is always evolving. We ensure our team stays current with ongoing education and training in the latest advancements and best practices in our field. At PatioScreenPro, we believe that our employees’ education and training are key to delivering exceptional service. Rest assured, when you choose us, you're choosing a team of well-trained professionals dedicated to excellence in every aspect of our work.