FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We do have standard pricing however we strongly believe that offering custom pricing for our customers is best. We understand people's lives and situations are not always perfect and we are a family owned business and have made some deals with customers that would not have been able to be made if we followed our standard pricing. We are adaptive and want to help our customers fix a problem, fulfill a need and not be a difficult company to work with.
- What is your typical process for working with a new customer?
New customer bid and intake process: 1. Gather basic info on via phone, text or email getting address and setting appointment with customer to view the work wanted done. 2. Go to appointment and formally introduce ourselves to customer and view the desired work. Get all customer contact info and provide them with additional company info and philosophy. 3. Get customer email address and send a proper quote in writing and with an out the door price. 4. If quote is accepted, make arrangements and schedule the work date. 5. Be on time and perform the desired work. 6. Collect payment and give customer our referral program information.
- What education and/or training do you have that relates to your work?
Honestly, I spent over 25 years in the restaurant business as a general manager of very big properties. Our success right now is mainly from providing honest and great customer service. Not that our quality isn't important, because it is very important. But quality can be taught. Qualifications are from past experience, classes, hiring the best consultants at first, always googling, YouTubeing current trends and ideas. Staying involved all the time and reading, asking questions when I talk to people smarter than I am. I can never learn enough. I am at a point now where I have hired very experienced workers.