- What should the customer know about your pricing (e.g., discounts, fees)?
The price that we give are fair and below market value, because we want to not only get the job done, but done right.
- What is your typical process for working with a new customer?
When dealing with a new and every customer, we are polite and friendly to them, also with their appliance. Always trying to listen to their complaints in order to understand better what is going on and give the best diagnoses. Often times mistakes are made in the service industry because techs tend not to listen to their clients. They think they know more than the customer and that is the wrong approach, because, you the customer have an appliance living with you for years and when it malfunctions only the client truly knows how their appliance perform , therefore ,our practice is to listen to complaint , do a complete check on appliance and do a clean repair .
- What education and/or training do you have that relates to your work?
Samsung trained , LG trained , Bosch /Thermador /Gaggenau trained , Fisher &Paykel trained , SubZero and Miele trained .