Thank you very much for your review. We noticed that the water was leaking somewhere in the pool you did have a leak detection company come out and repair a leak then because you were paying attention to your pool level you felt like your water was still leaking out of the pool. Believe it or not even in the winter we have evaporation occurring . You can lose up to 4 inches of water in seven days due to normal evaporation. This was actually the case you did not have any further leaks everything is working well in your pool now. Leaks are very important to repair because chemical in balance can cause many many problems. Joy the pool summer is coming
Thank you very much for your review I'm glad you are enjoying our service. We are there for you just a phone call away. Every pool is a little different just like a child once you understand the issues you can deal with them on a weekly basis. Have a great summer
Thank you very much for the review. I believe I have been doing your pool for six years. Have a great summer
Thank you very much for the review. I know you wanted me to come out there at your schedule and unfortunately I have a lot of things that I had to do and I could not commit to a next day service out in Loxahatchee which is very far west. I hope everything went well and you were able to treat for the phosphorus in your pool remember these products can be purchased at any pool store you just need to know what to ask for this was the advice I gave you on the phone and I hope you took the advice because otherwise you will be brushing the pool a lot and they will be selling you a lot of unnecessary shock chemicals. He's chemicals will damage your equipment make the pool water on swimmable and toxic to humans. If you need me in the future you have my phone number thank you very much for the review
Thank you very much for the review. And I know buying a new house can be a trying situation when it needs a lot of work. Have a great new year enjoy the new home remember I am here for you I am only a phone call away.
Thank you very much for the review in this case too much acid and too much chlorine corroded the inside of the heater and all the copper started coming out into the pool and staining. Because the heater was dysfunctional I remove the heater from the plumbing so when we put those chemicals in the chemicals would not circulate through the heater and cause more metals to come out. stains are hard to get rid of if you got 80 or 90% of it out with continuous brushing you did a good job. Unfortunately the chemicals are hit and miss and they are very expensive.
Hurricane Matthew. This person wanted us to service their pool and vacuum the pool we came by unlike any other service and we put a lot of chemicals in the pool to make it through the loss of power during hurricane. We do this for 300 customers. Unfortunately this person only thinks of himself. He calls me on the Sunday two days after a category for hurricane rolls into town and wants me to come and vacuum his pool and and demands his money back. I told him to find another service because it's ridiculous to expect any service company to do full-service during a hurricane. I think anyone would agree
Thank you very much for your review I work with all budgets and I see all kinds of low middle and high end. I am even going to start a pool store to cater to people who want to clean their own pools but need advice from a professional. I will also offer people school at the storefront and at the home. We will call this pool school.
Thank you very much for your review you bought a new home and right away we found that there was some kind of a leak because your salt system was acting funny and we were losing salt rapidly. Buying a new home sometimes means you inherit the problems of the old homeowners. We're getting that leak fixed and everything should return to normal with the pool.
Thank you very much for your review your pool is looking fantastic. If you need me I am only a phone call away.
Thank you for your review. You have an older pool if you wish to renovate the pool I can recommend a couple of companies that can give you three estimates they are licensed and insured and reliable.
Thank you very much for your review. I know I have said this a lot in all of my responses but the same holds true for your pool you were experiencing high phosphorus levels and you were fighting yourself personally trying to kill the algae in your pool but it was growing faster than your chlorine and shock could kill it. This is due to high phosphorus levels. Phosphorus is fertilizer for algae. Algae is a plant it's not really thinking when it's trying to grow if you give it an opportunity by providing it with a lot of fertilizer it grows extremely rapidly despite your chemicals. Now that we have done the phosphate treatment initially the pool is crisp and clear. Depending on the amount of phosphorus added in the future due to suntan lotion body sweat landscape debris run off from groups or decks and also the addition of tapwater we will have to do another phosphate treatment down the road.
Thank you very much for your review. You live in an area where you use well water to fill your pool when it gets low this water is loaded with phosphorus from fertilizer run off of the industry in Central Florida. It's not a big deal if you understand the issues you can deal with it with a non-toxic inexpensive treatment that is effective and does not destroy your equipment.
Thank you very much for the review. Phosphates are very tricky to deal with once you understand how to get rid of them you can keep algae from taking over your pool for a long time.
Instead of acid washing your pool which would be expensive around $400 plus refilling the pool with water. We treated the pool and did a chemical shock for $85. The drawback to this process was that it took repeated visits to brush and clear the pool. When you neglect a pool for many months you create a situation that can damage the plaster inside the pool. We are now servicing the pool each week please continue my service it is affordable and reliable. Thanks for the rating.
I think I have been doing your pool for around three years and you haven't gotten me many referrals for new pool service. You are a great customer and I appreciate your business. Thank you very much for the review
Thank you very much for the review. Thank you for giving me an opportunity to show you that I do know what I'm talking about on the number of issues with pools in South Florida. Phosphorus tends to be our main problem with keeping Pools from turning green. A lot of companies will go out there and shock their pools continuously. This causes a lot of damage to tiles plaster bathers and your pool equipment. It also doesn't solve the problem because the algae blooms come right back. In your case repeated use of heavy amounts of acid damaged your glass tiles. One quick phosphorus removal treatment that is non-toxic and your pool goes back to normal chemical use and enjoyment of the water quality by you and your family.
Thank you very much for your review I have been cleaning your pool for over two years.
Thank you very much for your review. I know you are still waiting to repair that salt system let me know at any time I can go buy a new salt sell and install it in the plumbing. Now go get in the pool it's summer.
The name of my company is Palm Beach pool doctor. For about three years I took on repairs and service in Broward County. As the years went by it became very difficult for me to not only service on a weekly basis in Broward County but deal with the emergency response needed to keep customers happy. Over the past two years I slowly removed the southernmost Broward County areas from my schedule. First I started with Davey, plantation and Tamarack. I felt that I could not do justice to my customers so I recommended over a one-month period for them to find someone new or I gave them a recommendation this was a very nice letter that I typed up and sent out. I didn't just drop anybody and I did not sell the accounts which is what usually happens in the pool industry. This year I had to let another handful of pools go I also sent out a very nice letter giving people an opportunity to find a company before I left. I was very honest and sincere when I sent the letter. My business is in Palm Beach so it's very hard for me to do the more than 90% of the work that I do in Palm Beach and give the same attention to the less than 10% of the business that I had in Broward. Right now I am only servicing Parkland, coral springs, Deerfield beach, and lighthouse point. I offer my services to people I try my best to accommodate everyone I have three people working for me currently but I have no one in Broward to cover these areas that were not close to Palm Beach County. I wish I could help everybody but it's just not possible. Thank you very much for your review.
Thanks for the review. When you buy a home with a pool you need to set aside time every week to adjust the chemicals and clean the pool. If you do not make the time to do this your pool can become overwhelming. Hiring an honest company is important because you may not have the time to check up on them. If you did have the time you might manage the pool yourself.
Thank you very much for your review. As a seasonal person in Palm Beach you need to trust the people that are working at your home when you are not here. Thank you very much for counting on me and my guys we continue to work to make all of our customers happy even when they are not here. I wish we had more customers like you. Whenever there is a problem you let me know and give me an opportunity to fix the problems that's what this is about. Making everybody happy means meeting the needs of all of the individual customers. Some customers key into particular things they want done and others don't care. Please call me if you ever see anything funny or one special attention for your pool I am here for you.
Thank you very much for your review. Phosphorus is an issue that every pool company deals with. In your case it came from a large amount of landscaping debris that was in the pool each week. Some companies choose to shock the pool which means you're putting a lot of chemicals in the pool that can destroy the algae and bacteria. Unfortunately the food source of algae is not removed when you shock the pool. This food source tends to accumulate over time. Tapwater, landscape debris, heavy use of the pool, water running off The roof or pool deck can elevate the phosphate levels very quickly. Once they get high shocking doesn't work anymore. All you're doing is deteriorating the plaster and destroying your equipment with high chemical levels. The algae bloom comes right back once the chemicals subsided. I hope everything is well in this new year enjoy the pool in the summer.
Thank you very much for your review. I know with all the rain and the wind we are having from cold fronts and crazy tornadoes that are coming from nowhere here in South Florida your pool is probably a mess. It's difficult for us to keep everything perfectly clean in your pool. We make sure during these very rainy times with tornadoes and lightning and torrential rain that we get to every home, balance the chemicals make sure the circulation is good by checking in emptying the skimmer, pump and vacuum baskets. That way when the rain and weather breaks we can get out there and vacuum the pool and the pool will not turn green in the meantime. I asked all of my customers to please have patience with my guys and I are out there working in these conditions trying to do what we can just to get by and get to the better weather. All my customers are very important. But sometimes we have to make the decision not to vacuum pools because were holding a 12 foot metal pole in our hands. We don't want to die then we can never vacuum your pool again. Florida experiences the most lightning strikes that cause injury and death and all of the United States.
Thank you very much for your review I know your pool is difficult because of the tremendous amount of garbage that is in it every week but we try our best and we always show up one time per week which keeps it manageable. When I first started to service your pool I know that we had to deal with a lot of issues other then tremendous amount of garbage in the pool such as leaks and equipment failure. Not to mention large amounts of phosphorus in the water chemistry. Over the years we have ironed out all those issues and I am glad because now it is a much easier pool to service.
Thank you very much for your review. You have given me a couple of nightmare pools. I was able to turn them around by draining and acid washing them. I was also able to do a number of small repairs to just get us by and get the homes on the market and sold. Everyone has particular needs and a budget. I try my best to cater to each and every individual customer. It would be wonderful if all my customers had blank checks for me. But this is all part of the challenge of running a business. No job is too big or too small.
Thank you very much for your review. Phosphates are an issue that every pool owner has to deal with. If your pool company is not familiar with this concept then they will be shocking your pool constantly. Shocking a pool causes damage to the plaster interior and to the equipment. You should also never swim in a pool that has too many chemicals because your hair will turn green your skin will itch and your eyes will burn. Shocking a pool is only a temporary solution. When you remove the food source for algae growth not only does it treat your pool equipment and you better. It also is less expensive in the long run because it treats the source of the algae growth. One treatment usually lasts a very very long time.
When we met each other you explained that the company before me did not understand your pool plumbing and they were overcharging you multiple hundreds of dollars for replacement parts. I'm glad that is in the past for you I would like to be able to just take care of your pool for the correct amount of money. In the future as repairs arrives I will do my best to keep those repairs in your budget and at a reasonable rate. Thank you very much for your rating have a great new year.
Thank you very much for your review. I think you asked me about your heater and we found that there were problems with it that I couldn't fix but I referred you to somebody that does this kind of work. I think I remember also you asked me about the pool lights and everything is working fine we just had to turn on breakers. It's very hard for me to get around to all of my customers and I appreciate everyone's patience when it comes to repairs and emergency service. All of my customers are important.
Thank you very much for your review. When people are picky about the garbage in their pool they need to remember that any pool service that is in business usually spends 10 to 20 minutes at each pool one time per week. When we leave the pool is in great condition but when it rains or there is wind garbage will go right back into the pool. Sometimes adding a pool vacuum cleaner will cost the homeowner a little money but the peace of mind is that the garbage will be controlled from day today or at Least minimalized.
Thank you very much for your review. Happy new year. Showing up once a week is the key I apologize to my customers ahead of time because during the holidays it gets a little bit confusing. For example during Christmas we did five days worth of work in three days so everybody got serviced but it wasn't necessarily on the regular day.
Thank you very much for your review. Have a happy holiday season.
Thank you very much for the review. Every pool becomes a maintenance issue at some point in time. Leaks happen over time because the materials settle over the years. Sometimes concrete pulls away from the plaster or the plastic fittings. Paying attention to all the chemicals every week including calcium. This is how I was able to diagnose the leak. Most companies only test for acid and chlorine. They miss very subtle problems like a slow leak.
Thank you very much for your review. Happy holidays. Phosphates are a tricky problem that may sneak up on you it's just a matter of doing treatments every so often depending on the source of the phosphate issue. Heavy bather loads, lots of landscape garbage, water running off the deck or roof or palm trees into the pool. All these things can elevate phosphate levels and allow algae to grow despite high chlorine levels in Pools. The pool looks great now crisp and clear. I am just a phone call away if you have anymore problems.
Thank you very much for your review. Happy holidays. I am glad everything is working well. If you have any problems remember I am only a phone call away. Sometimes things get hectic because I do not service all of my Pools personally and I now have three employees but I am alway here for my customers just a phone call away.
Thank you very much for your review happy holidays.
Happy holidays. Thank you very much for your review.
Thank you very much for your review enjoy the new year.
I appreciate your business I treat all of my customers fair. Thanks you for your review.
I wish you the best of luck in the new year. Thank you for your review.
If you ever need me down the road I'm only a phone call away. Thank you for your review.
Thank you for your review enjoy your pool.
Thank you very much for your review if you need me I'm a phone call away.
Enjoy your pool. I know you are repairing a lot of things in your home but you can relax about your pool issues. Thank you for your review.
Thank you very much for your review.
Enjoy your swimming pool please refer me to any friends that you have. You are a great customer I appreciate all of your business. Thank you for the review.
If you ever need me for anything in the future please don't hesitate to call thank you for your review.
I appreciate your business enjoy your pool thank you very much for your review.
Thank you very much for your review I appreciate all of my customers.