Between growing up in a military family, my own time in the military, and my career in federal law enforcement, I have moved a lot in my life. Tammie, due to international business assignments, and transfers, has moved even more. In our experience, packing and moving a family household is a daunting, frustrating experience at best ... imagine moving a 3500 square foot household, plus everything we had in two storage units and a 40 x 60 garage in Naples, FL, to a 9000 square foot house in Kentucky.
Simply stated, our experience with Southern Cross Moving was as good as it gets.
More specifically, in our case, I had to be at our home in Kentucky and leave the pack and move issues to Tammie to deal with which, quite frankly, was a situation I was not comfortable with. After researching it, and contacting various movers, Tammie selected Southern Cross. She dealt with Greg Geffe's business partner, Brian Jones.
Our move posed potential complications because people in their fifties, with six children, tend to have a lot of accumulated personal affects that they hold dear. That which is lost, or broken, cannot be replaced.
Further, we have a lot of big, heavy furniture ... an industrial version of the Universal Gym, a wrought iron king size bed, a 14 foot wide, 8 foot high entertainment center, a truly enormous, L shaped executive desk, a baby grand piano, etc.
We have never had a move without casualties, and we did have a couple, which were promptly brought to our attention by the movers. A desk drawer had a minor scuff mark, a hinge in a small piece broke and two mason jars out of about 500 (that we packed) broke.
For their part, Southern Cross apparently touched up the minor scuff (since I cannot find it), they offered to run to the hardware store and replace the hinge, and they washed the other mason jars of soup that got messy ... which was clearly not their responsibility.
My principle concern was the assembly of the Universal Gym ... if you've ever seen one of those monsters, you can imagine. It took a while, but they took their time and assembled it perfectly. It did not occur to me to be concerned about the executive desk which had been originally located immediately behind a set of double doors. Even in sections, there was no way to get it through a single door, let alone get it up stairs ... the pieces were much heavier than our piano. They took it apart, and re assembled it upstairs in my office which, without seeing this monster, you probably cannot visualize. It was quite a job, and I'm not sure that it was legitimately their problem but Brian's only comment was, "I want to put this desk where you want it." They did.
In the end, the whole thing took a couple of days longer than any of us anticipated, but with good reason. Tammie and I insisted that Brian and Tyler stay with us rather than have them incur expenses related to hotels and food (which would have been theirs to absorb). I've carried a badge and gun most of my adult life - trust me when I tell you that I don't invite just anyone to move in with my family.
This should be the last move of our lives, but if we had to move again, there is no way we would want to undertake it with anyone else.
Bill & Tammie