FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer simple flat-rate pricing based on the number of bedrooms — no hidden fees or surprise charges. We also offer recurring service discounts: 20% off weekly, 15% off bi-weekly, and 10% off monthly cleans. All supplies are included in every service at no extra charge.
- What is your typical process for working with a new customer?
When a new customer reaches out, I start by learning about their home and what they need — then provide a flat-rate quote with no surprises. Once booked, we show up on time with all supplies included. After the clean we do a final walkthrough to make sure everything meets our standards, and if anything falls short we come back within 7 days to make it right. Easy and stress-free from start to finish.
- What education and/or training do you have that relates to your work?
Our cleaners go through an in-person interview and nationwide background check before joining the UnChore team. Only about 10% of applicants make it. Every cleaner is UnChore Certified and trained on our detailed cleaning standards before their first job.