FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We believe in custom pricing tailored to your exact needs, not guesswork. Our process begins with a comprehensive on-site evaluation, where we take precise measurements and photos of your property. Using this detailed information, we calculate exactly what your project requires to ensure complete accuracy. We are committed to providing the best value in the industry—in fact, we will beat any written quote. Once you receive your customized quote, take your time to review it, and contact us to discuss the details whenever it is most convenient for you.
- What is your typical process for working with a new customer?
Getting started is easy. After collecting your contact information, we will visit your property to take measurements and document site details. You don't even need to be home for this step! We will then prepare a customized quote for your review. Once approved, a material deposit is required to begin the work, with the final payment due upon completion of your project.
- What education and/or training do you have that relates to your work?
Many of our dedicated team members have been with us since we opened 22 years ago. We invest heavily in our staff through continuous training on safety practices, new products, and company protocols. We also maintain strong relationships with local building departments and code enforcement to ensure your project is always up to date with the latest city regulations.