- What should the customer know about your pricing (e.g., discounts, fees)?
We charge a flat fee for most clothing alterations and require a 50% deposit for bigger projects that require customization.
- What is your typical process for working with a new customer?
New customers should give us a call to set up an appointment time for fitting consultation or discussing custom projects.
- What education and/or training do you have that relates to your work?
Largely self-taught, our head seamstress has 15 years of experience outside of Susan Tailors and most recently, she was recruited as a seamstress for a textile company that serves the hospitality industry. She has a ton of experience with draperies, home decor and one-of-a-kind projects.