FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Kade Cleaning, our pricing is transparent and based on the size of your space, the type of service (e.g., standard vs. deep clean), and the frequency. Quotes are customized: We provide a personalized quote after understanding your specific needs. Discounts: We often offer discounts for recurring services (e.g., weekly, bi-weekly) and occasional promotions for new clients or specific services. Keep an eye out for these! No Hidden Fees: Our quotes are all-inclusive; there are no hidden fees for equipment or standard supplies. Cancellation Policy: We have a clear and fair cancellation policy, which we’ll discuss during booking. Payment: We accept various payment methods for your convenience. We aim to provide excellent value for a high-quality, reliable cleaning service!
- What is your typical process for working with a new customer?
Our typical process for new customers at Kade Cleaning is designed to be smooth and personalized: Initial Inquiry: You reach out to us, often through Thumbtack, describing your needs. Consultation/Quote: We’ll gather more details about your space, size, desired services (e.g., standard, deep, move-out), and frequency. We can often provide a detailed quote based on this information. First Clean Scheduling: Once you approve the quote, we schedule your first cleaning appointment at your convenience. The Clean: Our professional team arrives punctually, fully equipped, and performs the service meticulously according to our agreed-upon plan. Follow-up: We always welcome feedback after the first clean to ensure everything was to your satisfaction and to fine-tune future services if needed. Our goal is to build a lasting relationship!
- What education and/or training do you have that relates to your work?
While formal ‘degrees’ in cleaning aren’t common, my education in this field comes from extensive hands-on experience, continuous learning about cleaning techniques, and product knowledge. I’ve invested time in understanding different surfaces, the most effective and safest cleaning agents (including eco-friendly options), and efficient workflow strategies. Our team undergoes regular training to stay updated on best practices, health and safety protocols, and to ensure consistent, high-quality results for every client.