Safe Hands Relocation LLC

🌟💬 Thank You for the Amazing Review! 💬🌟 We just wanted to take a moment to say THANK YOU 🙌 to our awesome customer for the kind words and for trusting Safe Hands Relocation with your move! 🏡📦 Your support means the world to us 💙 and we’re beyond grateful for the opportunity to make your move smooth, stress-free, and successful ✅ 🙏 Your feedback helps us grow, motivates our crew 🚛💪, and reminds us why we do what we do every day! If you’re reading this and planning a move soon — don’t stress 😅 Just call the pros who treat your belongings like their own 🔐 📞 Safe Hands Relocation — Family-Owned, Veteran-Operated & 5-Star Rated 🌟🌟🌟🌟🌟

Hi Nicole, This is the owner Ryan of Safe Hands Relocation. I wanted to respond to your concerns and clear up some confusion regarding your move and recent review. You were picked up on June 7th, which is one of the two dates listed on your contract (June 6th or 7th). While we initially aimed for the 6th, the move scheduled before yours unexpectedly filled the entire truck, which required us to unload and reorganize at our warehouse. Rather than showing up late at night, we honored the second contracted date and picked your items up on June 7th. This is in full compliance with your contract, which — as required by the Department of Transportation — lists a two-day window to account for scheduling flexibility, unforeseen delays, or truck capacity issues. Regarding delivery, we informed you at booking that delivery takes 10–14 business days from your pickup date, excluding weekends and holidays. Your belongings are currently staged at our warehouse and will be loaded onto the next available 18-wheeler heading toward Tennessee. Once that truck departs, you’ll receive your next update with an estimated delivery date, followed by a 24-hour notice prior to arrival. It has only been approximately 72 hours since your pickup — well within the delivery window. We understand you had arranged for cleaners and accommodations on the 6th and were disappointed that we arrived on the 7th instead. However, your agreement specifically states that both dates must be held available, and unfortunately, we cannot compensate for costs that were based on assumptions rather than the provided timeframe. Additionally, your comments regarding the movers are disheartening. Please keep in mind that while our movers are uniformed and trained professionals, they are on the road for long periods, often living out of their trucks. While they may not meet a “corporate” appearance standard, they handled your belongings with care and professionalism. If you do have a legitimate concern — such as the scratch on the floor — we encourage you to submit a photo and email it to our support team. We have not received any documentation or notice from you aside from your review, so we were unaware of any damage. If there is anything else you’d like to address, we are more than happy to work with you through our support team. We have remained in communication and done our part to follow the terms of the agreement. Should you still have concerns, please respond to the support email we’ll be sending today so we can resolve this properly. Best regards, Safe Hands Relocation LLC

Hi Mike, We’re genuinely sorry to hear that you feel this way, but after reviewing your file in full, your claims are not only misleading — they are factually incorrect. Let’s clear a few things up: 1. You were never outsourced. Your Bill of Lading — the legal contract for transport — clearly shows Safe Hands Relocation at the top, with our company logo and USDOT number. If another company had handled your move, you would’ve been required to sign their paperwork. You didn’t — because we handled your move from start to finish. Just because your drivers were paid at pickup and delivery (as is standard), does not mean the job was subcontracted. That’s not how that works. 2. You knowingly exceeded your quoted volume. Your original reservation was for 622 cubic feet. At pickup, the foreman measured an additional 500+ cubic feet of items you forgot to include. That’s nearly doubling your inventory. Of course your price increased — you used almost the full 26-foot truck, and your updated charges were explained and signed off on. You agreed, you paid, and there was zero dispute until two months after delivery, when you filed a damage claim for broken dishes. 3. You didn’t purchase full-value protection. Your coverage was the standard $0.60/lb option — this is explained during booking, in the contract, and again prior to your move. We even work with third-party insurers and gave you the option to upgrade, but you declined. Filing a claim months later, then retroactively demanding full-value coverage, doesn’t change the policy you selected and signed for. 4. Delivery was well within the agreed timeframe. Your items were picked up April 1–2 and delivered just 10 days later — perfectly within the realistic 10–14 day timeframe we discussed (and far under the 14–21 day federal delivery window). If you were unavailable or out of state, that’s something you should have communicated by setting a later “first available delivery date.” We’re not mind-readers — we deliver when the truck route and schedule allow, and when customers tell us they’re ready to receive. Your flight, hotel, and waiting on the floor? That’s a result of poor planning on your end, not bad service. 5. No one held your belongings “ransom.” Your contract clearly states that final payment is due at delivery before unloading begins. This isn’t unique to us — it’s industry standard, and a DOT-regulated policy. You owed $2,000, and that’s exactly what you paid. No extra charges, no surprises. Your use of the word “ransom” is not only incorrect, it’s disrespectful. 6. Furniture reassembly policy was also clear. Our crews reassemble furniture they disassemble. You took your bed apart before we arrived — so no, they were not obligated to put it back together. That’s standard procedure. 7. You did not pay 3x your quote. Your final move cost was $7,257.53, not $12,000+. You added nearly double the space originally quoted, and the adjusted rate ($6 per cu. ft.) was more than fair. You got a full-service, cross-country move in peak season for a price lower than what you’d spend just renting a U-Haul, fueling it, and doing the labor yourself. ⸻ In Summary: • You signed multiple contracts because each one serves a legal and logistical purpose (original quote, revised estimate at pickup, and delivery receipt). • You communicated with multiple people because we have departments (sales, dispatch, claims) — not because we’re disorganized. • You submitted a claim and are being processed according to the exact policy you agreed to. • You were never lied to, scammed, or abandoned. • You received a fair price for the actual space you used, and your delivery was completed on time. It’s unfortunate that you’ve chosen to lash out with exaggerations and misinformation simply because your claim payout wasn’t what you wanted. But let’s not rewrite history — the facts, the paperwork, and your own signatures tell the real story. We wish you the best, Safe Hands Relocation LLC

Phoenix, I’m a bit confused as to why this is only now being brought up publicly in a review, especially considering your move took place back on March 4th–5th and you were successfully delivered months ago. Please understand, with a smaller long-distance move like yours — traveling over 2,000 miles — your shipment was placed on a shared moving truck with multiple other families. Because of the distance and the smaller size of your load, your items were first brought back to our warehouse and then loaded onto an 18-wheeler headed toward Tennessee, again with multiple shipments carefully sectioned off. While each customer’s items are clearly separated, the reality is that during long-distance transport, boxes can sometimes shift or fall over and may cross into another customer’s section. This is exactly why we provide a detailed inventory sheet when we load your belongings — so when we deliver, we can check off every box and item with you, ensuring nothing is missing. In your case, this process is precisely how we were able to see that some of your boxes had shifted and mixed in with others. We are fully licensed, bonded, and insured, and your shipment was covered under that policy. However, it’s important to note that standard insurance does not cover minor cosmetic issues like scratches or small marks — it only covers actual structural damage or total loss (for example, if a nightstand were broken, not just scratched). When you first filed a claim, we explained that unfortunately the insurance company wouldn’t cover surface scratches or small dents, but we have always been willing to work with you directly to compensate you for the scratched nightstand and the box of broken dishes. Regarding any potentially missing items, you never informed us that you were missing anything specific — only that some boxes got mixed in with others, which we resolved at delivery. If you do believe you’re still missing anything, please know that’s exactly what our claims team is here for, and you are eligible for compensation through the insurance if any items are confirmed missing. It’s also worth noting that other than your delivery update request, we did not receive any further emails or calls from you regarding damages or missing items. We have a dedicated claims email and support team ready to help. Our claims department will reach out again to make sure there are no loose ends. If you do have any other issues beyond the scratched nightstand and the broken dishes, please let us know right away so we can address it properly and file through the insurance if it applies. We truly want to make sure you’re taken care of — please respond directly to claims or to our support team so we can resolve any outstanding concerns.