FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Onsite or Remote Support: $150/hour (1-hour minimum) No travel fees inside Broward County. No hidden charges. No upsells. We charge by the hour, not by the issue — meaning if we fix multiple problems in the same visit, it’s still one bill. 10% discount for Veterans, First Responders, Seniors (65+), and Individuals with Disabilities. All clients also receive: • Free antivirus protection • Pro-level cleanup & optimization tools • Basic follow-up support Local note: South Florida weather — humidity, heat, lightning, and power surges — causes many local computer issues. We include prevention tips tailored to Broward homes and condos.
- What is your typical process for working with a new customer?
Quick Contact: Tell us what’s going on — slow computer, printer offline, Wi-Fi dead zones, smart-home setup, etc. Fast Assessment: We ask a few questions and confirm whether onsite or remote service makes sense. Scheduling: We offer same-day or next-day appointments across Fort Lauderdale, Weston, Plantation, Sunrise, Davie, and nearby areas. Onsite Service: Your technician arrives on time, explains the issue clearly, and gets to work. Local common issues include: • Condo building Wi-Fi interference • ISP modem/router misconfiguration (Xfinity, AT&T, Hotwire) • Humidity-related PC performance problems • Weather-related outages or resets • Outdated wiring inside older buildings Transparent Billing: You approve the plan before any work begins. Wrap-Up: We explain what was fixed, optimize your devices, and give tips to prevent future issues. Follow-Up: We check in to make sure everything is still running smoothly.
- What education and/or training do you have that relates to your work?
We combine formal education, professional certifications, and extensive experience supporting South Florida clients. Certifications: • CompTIA A+ • CompTIA Network+ • Microsoft Certified Systems Engineer (MCSE) • Microsoft 365 Fundamentals • Apple Certified Support Professional • Training in Wi-Fi optimization, security, data recovery, and smart-home integration Experience: 20+ years supporting homeowners, seniors, executives, medical offices, remote workers, condo residents, and small businesses. We understand the unique challenges of Broward County — humidity, lightning storms, condo wiring, mesh Wi-Fi design, and ISP-specific quirks.