Your IT Express

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Computer issue

Computer type

Desktop or laptop

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About

Your IT Express has been working in the IT industry for more than 15 years in different projects helping customers to achieve their goals. We offer fast, secure, and reliable IT services for Homes and Small Offices. We take care of all your IT needs! We Fix IT! We come to you!

Overview

Hired 39 times

Background checked

2 employees

5 years in business

Business hours

This pro hasn't listed their business hours.

Payment methods

This pro accepts payments via Cash, Credit card, PayPal, Square cash app, Venmo, and Zelle.

Social media

Facebook, Instagram, Twitter

Top Pro status

Top Pros are among the highest-rated, most popular professionals on Thumbtack.

2022

2021

Services offered

Computer issue

Computer not turning on

Cracked or damaged screen

Slow computer performance

Virus or malware

Computer type

PC

Mac (Apple)

Desktop or laptop

Desktop

Laptop

Projects and media

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Exceptional 5.0

36 reviews

5

100%

4

0%

3

0%

2

0%

1

0%

Read reviews that mention:

Rolando P.

Apr 13, 2022

•

Hired on Thumbtack

This is a very overdue review to communicate the excellent and highly professional experience I had in working with Yon to set up my new home office workstation. So I contacted various folks on thumbtack, and most disappeared after one phone call, after saying they would like to help me. After I spoke with Yon, he encouraged me to contact him via whatsapp with any follow up questions that I had. Having moved to Miami at the start of December, it was not the greatest time to be looking for a desktop computer, what with Christmas and all. I also had to figure out which video card would support the 4 monitors I wanted to use. Not being a techhead, I would send Yon links to computers and ask if this would work. He always answered back promptly, and I never got the feeling that I was pestering him. Many of the computers I sent to him would be sold out the next day, damn you xmas! With Yon’s help, I finally found a desktop that would work at Best Buy, and purchased it right away. Setting up a time for Yon to come help set up my workstation was painless. I told him everything that was required, and he quickly gave me a fair quote. On the day of the install, he arrived on time and brought his toolkit. The guy was professional and easy to work with. Basically, he installed everything while I was in the living room watching tv. This included a big stand-up desk. I offered to help him assemble it, but he just went ahead and did it anyway, heavy desk and all. He also took all the monitors out of their boxes and installed those, including a 40-inch beast that I had purchased. Given how knowledgeable and industrious he was, I think I would have just gotten in his way lol. Later on it turned out that I did not have all the components and connections needed to properly finish setting up the workstation. Since I didn’t have a car due to selling my car before moving here, Yon agreed to run to Best Buy and grab everything that was needed, without complaining or making a big stink about it. This was a big relief for me, since I would have likely botched this errand, since again I don’t work in tech for a living. After he got back, he finished up the full install. This included, without me asking, using cable wraps so that I wouldn’t have wires and cables all over the place. The completed job was excellent, done in a highly professional manner, with the pride of work ownership exceptionally evident. Everything worked flawlessly (still does!!), was neat and professional, and done without me needing to help/interfere. He took me through the setup, and we ran through it a couple of times to make certain that I understood how everything worked, setting up new passwords and so forth. I definitely appreciated this patient and professional walk-through. With the run to Best Buy, the job did take a few more hours to complete, but I was more than happy to pay Yon for the extra time, for the run to Best Buy, to reimburse for the items he had to purchase, and to include a tip of another hour. He didn’t ask for it, but with the fantastic and excellent final product he delivered, I thought he more than deserved it. Yon had bent over backwards to make this an easy and stress-free experience for me. As I previously mentioned, I was thrilled with the final product. I appreciated the high level of professionalism and work ethic that he easily demonstrated to finish the install. The workstation worked flawlessly, still does, and I couldn’t be happier with the job Yon did. Needless to say, I would highly recommend Yon for any tech jobs that you need done. I’ve definitely found my tech guy, and won’t need to bother calling anyone else in the future.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Sammy M.

Mar 8, 2022

•

Hired on Thumbtack

Details: Mac (Apple) • Laptop • Cracked or damaged screen • At the pro’s location • My home, venue, etc.

Computer Repair

Robert S.

Mar 3, 2022

•

Hired on Thumbtack

Very happy with the assembly of my new computer. Was willing to meet later at night and able to answer any questions I had. Will definitely be a returning customer.

Details: PC • Desktop • Troubleshooting needed to determine issue • My home, venue, etc.

Computer Repair

Renee R.

Mar 2, 2022

•

Hired on Thumbtack

John (Yon) was extremely professional, personable, and knowledgeable concerning my printer. He took the time to diagnose and give me the best advise concerning my old printer. He even looked at my laptop keyboard for me while he was here. I am totally satisfied with the outcome. Thanks John! Will be contacting you for future repairs.

Details: Desktop printer • Canon

Printer and Copier Repair

Robert D.

Feb 20, 2022

•

Hired on Thumbtack

Very responsive, did a great job and a reasonable price. I will be using them again whenever my computer or printer needs service.

Details: Desktop printer • HP

Your IT Express's reply

thanks Mr Robert. glad to help!

Printer and Copier Repair

Credentials

Background Check

Yon Aizpurua Brito

FAQs

What should the customer know about your pricing (e.g., discounts, fees)?
The price includes all the parts, diagnostic, labor and transportation.
What is your typical process for working with a new customer?
We offer same day services, contact us for a free consultation and service appointment
What education and/or training do you have that relates to your work?
I'm Systems Engineer with more than 20 years of experience in the IT industry.

Your IT Express

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