United Family Movers
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Responds in about 2 hours
Introduction: Owners Luis and Chelsea came to Florida from the West Coast in 2020. Before starting their own business in Florida, they helped build Chelsea’s parents' home service empire. So, they have extended knowledge in moving, tree service, handyman, and general construction.
Overview
Hired 3 times
Serves Hialeah, FL
Background checked
License verified
20 employees
4 years in business
Business hours
This pro hasn't listed their business hours.
Scheduling policy
You can reserve this pro up to 28 days in advance. They'll need at least …Read more
Payment methods
This pro accepts payments via Cash, Credit card, and Zelle.
Featured Projects
113 photos
Specialties
Extra services
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Move distance
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Reviews
Customers rated this pro highly for work quality, professionalism, and responsiveness.
Great 4.8
41 reviews
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90%
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This pro's rating is a combination of reviews posted by customers both on and off of Thumbtack. Thumbtack cannot verify external reviews.
Read reviews that mention:
James S.
3 weeks ago
·
Hired on Thumbtack
Hired on Thumbtack
Updated Review:
They came back out and finished the job and project to my complete satisfaction. A special thanks to Eli who made this happen. He was very patient and ensured that this time, the job was done correctly. Just like before, the crew was very professional and did a great job. I am very happy with how the move turned out. Great job!
Pros:
• The moving crew was professional, performing their duties well.
• The team was punctual, ensuring they arrived on time for the move.
Cons:
• Staffing Issues: A noticeable shortage of staff on the day of the move led to significant delays. There was no advance notice given about this shortfall, which could have allowed for better planning or adjustments from my side.
• Lack of Coordination and Communication: The moving day was marred by considerable confusion due to poor coordination from the management team. It was challenging to obtain clear explanations or timely responses, adding to the stress of the move.
• Additional Charges: A 5% fee for using credit or debit cards, disclosed only on the moving day, was an unwelcome surprise. The encouragement to pay via cash or Zelle without offering a corresponding discount felt underhanded.
• Payment Policy: The requirement for full payment before unloading the truck, not previously communicated, is not a standard industry practice and added undue stress to the moving process.
• Incomplete Job and Billing Issues: The job was not completed as agreed, with a promised storage unit move left undone. Despite this, the service was charged without any offer of refund, demonstrating a lack of care and responsibility towards fulfilling agreed-upon services.
Overall Impression:
While the moving crew was professional and punctual, the management and organizational failings of Family First Movers significantly tarnished the moving experience. Issues such as understaffing, poor communication, unexpected charges, a peculiar payment policy, and particularly the incomplete job and billing for unrendered services, are serious concerns. These management shortcomings, combined with a lack of transparency and accountability, mean I cannot recommend their services and would not use them again.
Details: 4 bedroom home • Furniture assembly and disassembly • Packing • 41 - 100 boxes • Load flat; no stairs or elevator • Unload flat; no stairs or elevator • 100 - 250 miles
Long Distance Moving
Bill F.
Feb 5, 2023
Good value, courteous, professional, and provided great service overall. I would highly recommend them for your next move.
Risa K.
Feb 3, 2023
Chelsea and Luis were awesome - I had to move a few bulky items and the process from quote to moving day was really straightforward and efficient. Highly recommend.
United Family Movers's reply
Thank you Risa!
Jae K.
Feb 2, 2023
I can't say it in words how much I appreciate you guys! I went with a hourly company for 3 hours they were stuck taking a part 1 out of the 3 beds I told them and took my money!!! I want to thank Phillip and the United Family Movers for coming to my rescue I should have went with you to begin with!
United Family Movers's reply
You’re welcome Jae. We are happy to help!
Dana B.
Feb 3, 2023
United Family Movers did a wonderful job. He owners really care and I love supporting a family owned business.
United Family Movers's reply
Thank you for your feedback Dana. We are so grateful for customers like you!
Credentials
License
License Type: Moving Company – Intrastate – FDACS (FL)
License verified on 2/27/2024
Background Check
Chelsea Valdivia