FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At VIAC Lifestyle - Luxury Stays & Management, we prioritize transparency and exceptional service. For detailed information about our pricing, including any potential discounts and fees, we invite you to contact us directly. Our team is dedicated to providing you with a tailored experience that meets your unique needs and ensures the highest satisfaction
- What is your typical process for working with a new customer?
We make the process of managing your short-term rental properties seamless and stress-free. Here's what you can expect when you choose to work with us: Initial Consultation: We begin with a thorough consultation to understand your goals, property details, and specific needs. This can be done in-person, over the phone, or via video conference. Property Evaluation: Our team conducts a comprehensive evaluation of your property to assess its potential, including location, amenities, and overall condition. We provide recommendations for any improvements that could enhance rental value and guest experience. Customized Management Plan: Based on the evaluation, we create a tailored management plan that outlines our strategy for maximizing your property's rental income. This includes pricing strategies, marketing plans, and guest services. Marketing and Listing: We professionally photograph your property and create compelling listings on various short-term rental platforms. Our marketing team ensures your property stands out with targeted advertising and SEO-optimized content. Onboarding and Preparation: We handle all the preparations necessary for welcoming guests, including furnishing, stocking essentials, and setting up keyless entry systems. Our team ensures the property is guest-ready and up to our high standards. Guest Management: From booking inquiries to check-out, we manage all guest interactions. Our services include 24/7 guest support, check-in coordination, and personalized concierge services to enhance the guest experience. Maintenance and Housekeeping: We provide regular maintenance and professional housekeeping services to keep your property in pristine condition. Any necessary repairs or upgrades are promptly addressed by our trusted service providers. Performance Monitoring: Our team continuously monitors your property’s performance, adjusting strategies as needed to optimize occupancy rates and rental income. You will receive regular reports and updates on your property’s performance and financials. Owner Support: We offer ongoing support to property owners, addressing any questions or concerns you may have. Our goal is to build a long-term partnership that benefits both you and your guests. Choosing VIAC Lifestyle - Luxury Stays & Management means entrusting your property to experienced professionals dedicated to maximizing its potential and ensuring a hassle-free experience for you.
- What education and/or training do you have that relates to your work?
Our team is highly educated and trained, bringing extensive experience to the table: Advanced Degrees: Our team members hold degrees in Real Estate, Business Administration, Finance, and Hospitality Management. Real Estate Licenses: All property managers and agents are licensed professionals, well-versed in local real estate laws and regulations. Certified Property Managers (CPM): Several team members hold the CPM designation, ensuring expertise in property management and ethical standards. Hospitality and Tourism Training: Our team includes professionals trained in hospitality, providing exceptional guest services and luxury property management. Continuous Professional Development: We regularly participate in industry conferences and training programs to stay current with the latest trends and best practices. International Experience: Our global perspective and understanding of international real estate markets allow us to cater to a diverse clientele. With a blend of education, certifications, and hands-on experience, VIAC Lifestyle - Luxury Stays & Management is dedicated to maximizing the value of your investment and delivering exceptional service. Our success is rooted in our dedication to excellence, continuous learning, and adapting to market trends. Today, VIAC Lifestyle - Luxury Stays & Management is a trusted name in the industry, known for our expertise, personalized service, and commitment to maximizing the value of our clients' investments.