FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We usually give a flat rate for small projects and an hourly rate for large projects.
- What is your typical process for working with a new customer?
Please, understand that every project is unique so we are always adjusting our approach depending on our customer's needs but in general, we have a process that looks like this for a Website Design and Development project: After you have decided that you want to work with us we kick-off the "Ideation phase". We will ask you some questions in order to know more about your business and your project. An initial deposit of 50% of the project price is expected at the beginning of the work. With the information from the Ideation phase, we then initiate the "Creation phase". Here we will start brainstorming ideas for your project while we may have additional questions for you. We usually come out of this step with the initial designs, the number of designs will depend on the timeline for your project. We then present you these first designs and ideas to you kicking off what we call the "Refining phase". The almost-final design will be presented to you at the end of this phase but with an opportunity to make additional changes before we provide the final design. We will not collect the final payment of 50% of the total budget until your Website is up and running.
- What education and/or training do you have that relates to your work?
A bachelor's degree in Software Engineering and Creative Director with experience of over 20 years. Worked in New York for 15 years in 3 of the top agencies in the world as the Director of technology.