FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the project, the type of materials selected, and the amount of labor involved. We provide clear written estimates with no hidden fees. Smaller jobs may have a minimum service charge, while upgraded materials such as no-see-um screen, pet screen, TuffScreen, insulated roof panels, fans, or lighting may increase the cost. We typically require a deposit to schedule larger projects, with the remaining balance due upon completion. We also offer discounts when multiple repairs or larger projects are completed at the same time.
- What is your typical process for working with a new customer?
When working with a new customer, I first like to introduce myself and explain who we are, the services we provide, and learn more about the customer’s goals for the project. From there, we schedule a convenient time for me to visit the property, assess the area, take measurements, and discuss options. After the visit, I provide a clear written estimate with pricing, project details, and an expected timeline so the customer knows exactly what to expect before any work begins.
- What education and/or training do you have that relates to your work?
I began working in this field through my family, who spent their entire careers in screen and patio construction before retiring. I learned from their experience and later had the opportunity to work with a company that has been in business for over 40 years. That is where I gained much of my hands-on training and experience, and it is the same company my family worked for. Through that experience, I learned screen repair, patio covers, aluminum structures, demolition, customer service, and the importance of quality workmanship.