FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
We offer honest, upfront pricing with no hidden fees. Every garage door issue is different, so we provide customized quotes based on the specific problem and parts required. Whether it’s a spring replacement, opener repair, or full door installation, we strive to keep our prices fair and competitive. We also offer free estimates and will explain all costs before starting any work—no surprises, just reliable service you can trust.
- What is your typical process for working with a new customer?
When a new customer contacts us, we start by listening carefully to their issue and asking a few key questions to understand the problem. Then, we schedule a convenient time for a technician to inspect the door—often same-day or next-day service. Once we assess the situation, we provide a clear explanation of the issue, along with a detailed quote. If the customer approves, we begin the repair right away using high-quality parts and professional tools. We aim for fast, reliable service with 100% satisfaction.
- What education and/or training do you have that relates to your work?
Our technicians are professionally trained with years of hands-on experience in garage door repair, installation, and maintenance. We stay updated with the latest industry standards, safety practices, and new technologies in garage door systems. From spring calibration to smart garage openers, our team is fully equipped and knowledgeable to handle all types of repairs efficiently and safely.