FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive, with no hidden fees. We offer clear, upfront quotes based on the scope of your project or service needs. Discounts may be available for repeat customers, bundled services, or larger projects. If there are any additional charges (such as travel, materials, or rush fees), they will be discussed and agreed upon in advance. We’re happy to work within your budget and provide options that deliver the best value for your investment.
- What is your typical process for working with a new customer?
We start by listening to your needs—whether it’s a repair, replacement, or new installation. After understanding the issue or project goals, we’ll schedule a visit to inspect the garage door and provide an honest, detailed quote. Once approved, we complete the work efficiently and ensure everything is tested and working properly. We also walk you through any maintenance tips and are always available for follow-up support if needed.
- What education and/or training do you have that relates to your work?
I’ve completed hands-on training in garage door installation, repair, and safety through industry-recognized programs and have several years of on-the-job experience. I stay up to date with the latest tools, technology, and safety standards through ongoing training and manufacturer certifications. This helps ensure every job is done right the first time.