FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent and competitive. We always provide a free on-site estimate, and you’ll know the exact cost before any work begins. No hidden fees, trip charges, or surprise add-ons. We offer discounts for seniors, military, first responders, and new customers, along with holiday specials. Emergency 24/7 service is available at affordable rates.
- What is your typical process for working with a new customer?
✅ What is your typical process for working with a new customer? (ML Garage Door Services – SEO Version) At ML Garage Door Services in Fort Myers, FL, we follow a clear, customer-focused process to ensure fast, reliable, and high-quality garage door repair and installation service: Free Initial Consultation – We start with a quick call to understand your garage door issue, whether it’s a broken spring, faulty opener, damaged cables, or off-track door. Same-Day Garage Door Inspection – Our certified Fort Myers technicians arrive promptly and perform a full garage door safety inspection, checking springs, sensors, rollers, tracks, hinges, and the opener system. Upfront, Honest Pricing – We provide clear repair or replacement options with no hidden fees. You’ll know the exact cost before any work begins. Same-Day Repair Service – In most cases, we complete repairs immediately, including spring replacement, opener repair, cable replacement, roller upgrade, or hurricane-rated door installation—all using high-quality parts. Final Safety Check & Door Balancing – Every job includes full system testing, alignment, lubrication, and a complete garage door safety check to ensure smooth and reliable operation. Customer Walkthrough & Warranty – We review the completed work, answer questions, and provide warranty and maintenance tips to keep your door running safely and efficiently.
- What education and/or training do you have that relates to your work?
At ML Garage Door Services, our technicians are fully trained and certified in all aspects of garage door repair, installation, and opener diagnostics. Our background includes: Certified Garage Door Technician Training with hands-on education in spring systems, cable replacement, safety sensors, and opener troubleshooting. Brand-Specific Training for LiftMaster, Chamberlain, Genie, and Craftsman openers, including smart Wi-Fi setup and advanced repairs. Hurricane-rated garage door installation training, following all Florida Building Code requirements for safety and wind-load protection. Mechanical & electrical systems training to properly diagnose and repair motors, gears, belts, chains, rollers, and tracks. Years of real field experience serving homeowners across Fort Myers and Southwest Florida, completing thousands of successful repairs and installations. Our skillset ensures every customer receives safe, professional, and long-lasting garage door service.