FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the home and the frequency of cleanings. Recurring clients (weekly, biweekly, or monthly) receive discounted rates compared to one-time cleanings. We provide upfront, transparent pricing—no hidden fees. Homes that require extra attention (heavy buildup, organization, or pet-related cleaning) may have an adjusted rate to ensure our cleaners have the time and resources to do the job right.
- What is your typical process for working with a new customer?
When working with a new customer, we start with a quick consultation to understand your home, cleaning needs, and schedule. From there, we recommend a service plan that fits—whether it’s weekly, biweekly, monthly, or a one-time deep clean. On your first visit, our team takes extra care to learn your preferences and make sure everything is done to your expectations. We also share tips on how to prepare your home (like tidying up personal items) so you get the best results every time. After the initial clean, we follow up to ensure you’re happy and adjust anything if needed.
- How did you get started doing this type of work?
I started Bright Haven because I saw how stressful it can be for families and busy professionals to keep up with cleaning while managing everything else in life. What began as helping friends and neighbors with their homes grew into a business built on reliability, trust, and high-quality service. Over time, I developed a system and brought in a trained team so we can deliver that same peace of mind to every customer we work with.