FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is based on the size of the space, the level of cleaning required, and any special requests. We offer free estimates and custom quotes for each job. There are no hidden fees—everything is clearly discussed upfront. We also offer discounts for recurring cleanings (weekly, bi-weekly, or monthly) and for referrals.
- What is your typical process for working with a new customer?
We start by learning about the customer’s needs and priorities through a quick consultation—either by phone, message, or in person. Then we provide a detailed quote and schedule a convenient cleaning time. On the first visit, we perform a full walkthrough to confirm expectations and ensure satisfaction. We maintain open communication and adjust as needed to make sure every client is completely happy with our work.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential and commercial cleaning standards, including eco-friendly cleaning techniques, proper sanitation procedures, and safe product use. We also stay updated on the best practices for safe cleaning and customer excellence.