Client booked DJ and paid for 4hrs from 5pm to 9pm we give one hour free setup to begin at 4:00pm. Client did not want to pay for extra hour and needed DJ to be setup at 3:00pm. DJ arrived at 4:02pm and was not late and was waiting in his van close to 2hrs in the heavy rain. DJ looked inside room and saw Bat Mitzvah service it started from 4:06pm to 5:55pm per our agreement DJ could not setup at 4:00pm due to ceremony. Per our agreement DJ needed 10x15 space for equipment, client stuck tables for guests all around the DJ setup area. We have photos, the area was so small there was not even place for the kids or anyone to dance. Client did not fill out request forms on our website, they sent us hard to read pdf file of an I-tunes list with 250 songs for 4 hour event. Most of the songs were played, the songs were rock and non dance tunes. Kids were chasing each other and playing outside the clubhouse. Client did not follow DJs timeline and guests were eating from 6:15pm-to 8:45pm Client did not pay for MC to play games, if we were to play games, there was no room or area since DJ was stuck again between tables. Client's main concern was to eat all night. The clubhouse was small with no place to move.
Client booked for DJ, two sound systems, uplighting, & karaoke less than 72 hours before the event date, paperwork and timeline was sent less than 24 hours from event date. We requested paperwork by fax or email it was texted. Venue requested DJ to setup at 5pm, outside ceremony to start at 6:30pm I arrived at 4:40pm with heavy rain and hail storms, streets flooded and underwater. Per our agreement in the contract we could not unload our equipment due to client's other vendor truck blocking us from getting inside. They did not want to move their truck and we asked them few times, they left at 5:45pm. This now give me 45 mins to setup for ceremony, reception,uplighting with karaoke. Venue staff moved the ceremony to another area outside to avoid the rain and bad weather conditions, client demanded to still be outside and it was still raining. There was never a rain call set by the venue. If there was no issue with rain, the cocktail hour would have been in another area outside and it would have needed 3rd additional sound system, Client knew less than 24 hours before and did not want to pay. Venue had me setup in the restaurant in a dark room, I asked for the lights to be put on so I could see how to setup and they did nothing. Videographer and myself were both in this dark room with very little room to work with. I had no space to move around as to not get in the way of his video cam. Videographer told me he had two video cams running at the same time and he would do edits to correct the issue with me getting in the way. Since there was delay due to not only me getting in the venue, the staff had to reset up chairs for ceremony and dry everything from the rain, clients guests did not want to go outside it was still raining. Ask any DJ service music is played 15 mins before the start of the ceremony, client asked for music to be played in reception room. We were not ready for music to be played in the reception room again due to delay. Maybe that's what he means by dead air. There was never any dead air, at anytime at this event. The sound was at normal level during dinner, most of the time at weddings people want to speak and hear each other,client requested current top 40 and 90's and slow R&B, guests were asking for requests and I played some to make them happy. What the client did not say in his review how much of his guests and both of the couple were dancing and karaoke singing, guests coming up to me saying how much fun they are having. I went up to Patrick and Michael and asked them many times how is everything and both smiled and said wonderful. Michael made sure the staff gave me dinner. My question is why leave this review and not say anything at the event? Some people are just impossible to please. We always like to satisfy our clients and we have a huge referral base. Please refer to our many great reviews, video testimonials here and on the web. As the saying goes, you can please some of the people all of the time, and all of the people some of the time, but you can't please all of the people all of the time. "But we do try our very best"