When I called to follow up on the Thumbtack quote, Fabian was excellent and very professional explaining how they would address my problem (rats in the garage and attic - eew) and scheduling the appointment.
He arrived on time and was very nice, and explained what he would be doing as far as the inspection. At this time I had to leave for work, and my only problem was that he did not call me and give me any indication that the price for the job would be more than double the price I understood to be expected, before proceeding.
After the fact he explained that the job was much more extensive and why it cost so much, but I felt that after inspection before he proceeded I should have been allowed to approve the expected cost. Fabian was patient throughout the process when I was dealing with the sticker shock which I appreciated. They worked with me and created a package that incorporated a bit more for the price which I greatly appreciated.