FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Totally Hooked Plumbing, we believe in transparent and fair pricing. We provide detailed, upfront quotes tailored to each project, with no hidden fees. Our pricing reflects the high-quality service and materials we use, backed by the best warranties in Florida, including our Flow Free Guarantee, a Limited Lifetime Warranty for sewer line replacements and full water re-pipes, and a 10-year warranty on new water heater installs. We offer competitive rates and occasionally provide seasonal promotions or discounts for repeat customers, which can be discussed during your consultation. For emergency services, we maintain reasonable after-hours rates to ensure you’re never overcharged when you need us most. Contact us for a personalized quote to see how we can meet your needs.
- What is your typical process for working with a new customer?
Our process begins with a warm, professional welcome. When a new customer contacts us, our customer service team, trained on our user-friendly Service Titan CRM, listens carefully to understand their plumbing needs. We schedule a convenient appointment, often same-day for urgent issues. A licensed plumber arrives on time, assesses the issue thoroughly, and provides a clear, detailed explanation of the problem and proposed solutions, along with a transparent quote. Once approved, we complete the work efficiently, using advanced techniques like sewer pipe lining for minimal disruption. After the job, we follow up to ensure satisfaction and offer maintenance tips to prevent future issues. Our goal is to make every interaction stress-free and build lasting trust.
- What education and/or training do you have that relates to your work?
Our team at Totally Hooked Plumbing consists of highly trained professionals holding Certified Plumbing Contractor licenses (e.g., CFC1432554), verified by the Florida Department of Business & Professional Regulation. Our plumbers undergo rigorous training, including passing the Florida State Construction Examination, which covers both trade knowledge and business management. We stay current with the latest plumbing technologies through 14 hours of board-approved continuing education every two years, as required for license renewal. Additionally, our technicians receive hands-on training in advanced techniques like hydrojetting and sewer pipe lining, ensuring we deliver innovative solutions with precision and care.