Exact Writing Services

This particular job is not representative of normal dealings I have currently, and in the past, with my clients. That being said, this was a job that I should not have taken because of the technology from which I had to work in order to complete the transcription Susanne wanted. It is not in a format that lends itself to transcription. My error was in not evaluating what was needed before saying yes to the task. Once I got into the job, and saw the problems I was facing I tried my best to comply with what was needed. Again, I erred in not telling the client the problems right away. Because I wasn't going to meet her deadline I offered to finish the project at no charge. I'm not sure there was anything else I could have done at that point outside of this. I'm not sure what she meant by "making sure of Janice's quote". I didn't overstate my quote, and maybe even shortchanged myself, so I'm not sure where that's coming from. As far as my work schedule and how my time is spent, that is not an item that is up for debate. I've already assisted two clients with writing their memoirs, provided proof reading and editing for 4 other clients, and done other administrative work. I met with clients face-to-face as needed, was available by phone and email, and responded quickly to their needs. I am not compelled to tell people what I do with my time, however, I am honest; if asked I will state that I work full time. So, again, I'm not sure why Susanne felt compelled to state this in her review. This was a hard situation on both sides. It was also a learning experience for me in that it has caused me to put more structure around the services I am willing to provide.