FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Standard fee for travel is $10. Standard fee for supplies is $5. Deep cleans take extra time and attention to details so I have found that things sometimes take longer than expected. To remedy this I have set a standard hourly rate of $20 for each additional hour. Some deep cleans take the usual 5 to 6 hours, but others have larger issues to be addressed or the client just wants basics covered as well and I am willing to do this; and, with a price set in place it allows me to work as long as the client is financially comfortable with or until the entire job is complete. *Standard regular visits have a set price as I know what the family needs and can allot the rotation of all surfaces in the home within the regularly set visits.
- What is your typical process for working with a new customer?
Be upfront about pricing. Communicate as well as possible about expectations and begin with their specific requests as these areas can get the best attention and not overlooked. I also offer what can be complete with the type of work they are requesting because some clients know they need it cleaned but they are unsure what to really ask for.
- What education and/or training do you have that relates to your work?
Practice, practice, practice and an inner ability to see what needs to be perfected and giving each area my best. I want to do what you cannot see and especially what you can as this gives you a feeling of rest and satisfaction.