FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our prices are based on the size, condition, and specific needs of your home. All quotes provided are starting estimates and may be adjusted after a walk-through or virtual assessment. Recurring Cleaning Discounts: 15% OFF weekly recurring cleanings 10% OFF bi-weekly recurring cleanings Other Pricing Details: Add-on services (e.g., inside oven, fridge, windows, laundry, carpet shampoo) are available for an additional fee. Homes requiring extra time due to heavy buildup, pet hair, or special requests may incur an additional charge. We provide all cleaning supplies and equipment at no extra cost. We’re happy to work with you to customize a cleaning plan that fits your home, schedule, and budget!
- What is your typical process for working with a new customer?
Our Process for New Customers Initial Contact & Estimate We start with a quick phone call, message, or virtual chat to learn about your home size, cleaning needs, and any special requests. We provide a starting estimate based on the information you share. Walk-Through or Virtual Assessment For the most accurate quote, we may schedule an in-person walk-through or request photos/videos of your home. This helps us tailor our services and pricing to your exact needs. Customized Cleaning Plan We create a cleaning checklist based on your priorities—whether it’s a standard, deep, move-in/move-out, or vacation rental cleaning. Scheduling & Confirmation We book your cleaning date and time, confirm details, and discuss any access instructions. Cleaning Day Our professional team arrives with all supplies and equipment. We complete the agreed-upon checklist and perform a final walkthrough to ensure your satisfaction. Follow-Up & Recurring Options After the service, we follow up to make sure you’re happy and, if you’d like, set up weekly or bi-weekly recurring cleanings (with discounts).
- What education and/or training do you have that relates to your work?
Our Education & Training 10+ years of hands-on residential and commercial cleaning experience in the Florida Keys, specializing in vacation rental turnovers, deep cleans, and post-construction cleanups. Trained in industry best practices for sanitation, allergen control, and eco-friendly cleaning solutions. OSHA & Safety Awareness: Knowledge of safe chemical handling, proper ventilation, and slip/fall prevention. Vacation Rental Preparation Expertise: Experience with Airbnb, VRBO, and luxury rental standards for staging, presentation, and guest-ready cleaning. Ongoing Skills Development: We stay updated on the latest cleaning tools, techniques, and eco-friendly products to ensure the best results for our clients.