- What should the customer know about your pricing (e.g., discounts, fees)?
Odor removal is an art with elements of science, do your due diligence on whoever you decide to hire so you don't spend money without results and spin your wheels. I am very good at what I do and I would love to be selected for your project. I am a specialist this is an area I excel in whereas other companies may be good with mold etc... but don't have nearly the level of experience in the field that I have for odor removal. It's not uncommon for customers to go with the lowest price and end up calling me because the other company failed. That being said I think my prices are fairly reasonable and by far the best value and I am extremely careful with the chemistries I use not only for the safety of my customers but also in protecting your pets, homes, and personal items from damage. I do fire/smoke damaged contents restoration so I know how to handle personal items with care.
- What is your typical process for working with a new customer?
I do a phone interview on certain aspects of the odor scenario and start to formulate a plan, sometimes I can give an estimate over the phone other times I will need to visit the site.
- What education and/or training do you have that relates to your work?
Certified Odor Abatement Specialist Certified Mold Remediator and Certified Mold Assessor by National Organization of Remediators and Mold Inspectors with years of experience.