FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our diagnostic fee covers a full inspection and quote before any repair starts. Once you approve the estimate, the diagnostic is applied toward the final cost. We keep pricing transparent — no hidden fees. Discounts are available for repeat customers and seniors.
- What is your typical process for working with a new customer?
We start with a quick phone or text consultation to understand your appliance issue. Then we schedule a convenient time for a technician to diagnose the problem. After explaining what’s needed, we provide a clear estimate and finish most repairs the same day.
- How did you get started doing this type of work?
We started Sunbird Plus because we saw how hard it was for people to find reliable, local appliance repair. Our team has years of hands-on experience with major brands like Samsung, LG, Whirlpool, GE, and Sub-Zero — and we genuinely enjoy fixing what others can’t.