FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Clients must understand that when we professionals provide a price or quote for a job, we always take into account the cost of materials and the difficulty of the work involved.
- What is your typical process for working with a new customer?
My typical process when working with a new client involves reaching out to them to ask what they aim to achieve with their project. I explain that it is often not possible to provide a quote over the phone, as there are important site-specific conditions that can only be assessed in person. I then conduct a site visit, provide a quote, and carry out the work with the utmost promptness and quality.
- What education and/or training do you have that relates to your work?
The greatest qualification a professional can possess is years of practical experience in their trade—in addition to having studied at an institution where they received instruction and qualified to perform the work. In my own case, I studied and successfully graduated as an electrician; however, the most valuable lessons I have learned have come from gaining experience out in the field.