FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Broom & Bloom, our pricing is transparent, competitive, and tailored to your specific needs. Here’s what you should know: • ✅ No hidden fees – what we quote is what you pay. • 📏 Custom quotes – prices are based on the size of the space, type of service (standard, deep, move-in/out), and level of detail required. • 🧼 All supplies included – unless you prefer we use your own. • 🕒 Minimum service time – our standard visit has a 2-hour minimum. We believe in fair pricing that reflects the care, quality, and professionalism we bring to every job. Just tell us a bit about your space, and we’ll provide a personalized quote—no pressure, no surprises.
- What is your typical process for working with a new customer?
At Broom & Bloom, we make working with us simple, smooth, and stress-free. Here’s what you can expect as a new client: 1. Initial Contact & Quick Chat 2. Customized Quote Based on the size of your home or business, the type of service you need (standard, deep, move-in/out), and any special requests, we’ll give you a personalized quote with clear pricing — no surprises. 3. Scheduling That Works for You We offer flexible scheduling, including evenings and weekends. Once we agree on a time, your appointment is confirmed with a friendly reminder before your service. 4. Arrival & Walkthrough On the day of service, our professional and caring team arrives on time, fully equipped. We’ll do a quick walkthrough with you (if you’re available) to go over key areas or special instructions. 5. Meticulous Cleaning with a Personal Touch We clean thoroughly and respectfully, treating your space as if it were our own. Our staff is trained not just in cleaning, but in customer care. 6. Final Check-In After the service, we do a quick quality check and invite your feedback. If anything doesn’t feel 100% right, we’ll make it right — that’s part of our Broom & Bloom Promise.
- What education and/or training do you have that relates to your work?
At Broom & Bloom, we believe that excellent cleaning isn’t just about effort — it’s about skill, knowledge, and care. Our team is trained in: • ✅ Professional cleaning techniques for residential • 🧼 Proper use of cleaning products and equipment — including eco-friendly and hypoallergenic options • 🦠 Sanitization & disinfection protocols that meet CDC standards • 🧽 Detail-focused methods for deep cleaning kitchens, bathrooms, and high-touch areas • 🏠 Move-in/move-out preparation standards for landlords, tenants • 🗣️ Customer service training to ensure respectful, friendly, and trustworthy interactions in every home or office we enter. We don’t just train to clean — we train to care. That’s what sets Broom & Bloom apart.