FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
At Clean My Mess, we believe in transparent, upfront pricing with no hidden fees. Every home is different, so our quotes are tailored based on the size of the space, the type of cleaning needed, and any extras requested. We offer discounts for recurring services (weekly, bi-weekly, or monthly), and we’re always happy to provide a free estimate.
- What is your typical process for working with a new customer?
We start by understanding your needs either through a short call, text, or message. Then, we provide a custom quote based on your cleaning preferences and home details. Once approved, we schedule the cleaning at a convenient time for you. Our team arrives fully equipped and ready to leave your home sparkling. We also follow up to make sure you’re 100% satisfied.
- What education and/or training do you have that relates to your work?
Our cleaners are thoroughly trained in professional cleaning methods, sanitization standards, and how to care for different surfaces and materials. We regularly update our team on best practices, especially for post-construction, deep cleaning, and eco-friendly techniques. Owner supervision ensures that our quality stays consistently high.