FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our rates are based on the size of your home, specific cleaning requirements, and frequency of service. We offer flexible scheduling options to accommodate your busy lifestyle, whether you need weekly, bi-weekly, or monthly cleanings. Plus, we provide discounts for recurring appointments and special promotions throughout the year. Rest assured, there are no hidden fees – just reliable service at a great value.
- What is your typical process for working with a new customer?
Our process at Cleansing Pro ensures a seamless experience for new customers: 1. Initial Consultation: We start by discussing your cleaning needs, preferences, and scheduling requirements. This helps us tailor our services to meet your expectations. 2. Customized Quote: Based on the information gathered during the consultation, we provide you with a detailed, customized quote outlining the scope of work and pricing. 3. Scheduling: Once you approve the quote, we work with you to schedule your first cleaning appointment at a convenient time for you. 4. Cleaning Appointment: Our professional cleaning team arrives punctually at your home fully equipped with supplies and ready to work. They follow a thorough cleaning checklist to ensure every area is spotless. 5. Quality Check: After the cleaning is completed, we conduct a quality check to ensure that all tasks have been performed to our high standards. 6. Customer Feedback: We value your feedback and encourage you to share your thoughts on the cleaning service. Your satisfaction is our priority, and we strive to continually improve our services based on your input. 7. Ongoing Service: Depending on your preferences, we can schedule regular cleaning appointments to keep your home consistently clean and tidy. Throughout the process, our goal is to exceed your expectations and provide you with a hassle-free experience that leaves your home sparkling clean.
- What education and/or training do you have that relates to your work?
At Cleaning Pro each member undergoes comprehensive training to ensure they are equipped with the knowledge and skills necessary to deliver exceptional service. Our training program covers various cleaning techniques, safety protocols, and customer service standards. Additionally, our staff stays up-to-date with the latest cleaning technologies and best practices through ongoing education and professional development opportunities. With our commitment to excellence and continuous improvement, you can trust that your home is in capable hands with Cleaning Pro.❤️