FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, flexible, and based on the size of the home, the level of cleaning required, and the frequency of service. We offer: ✔️ Flat-rate pricing for standard cleaning packages (studio, 1BR, 2BR, etc.) ✔️ Hourly rates for deep cleanings, move-in/move-out services, or customized tasks ✔️ Bundle discounts for recurring services (weekly, bi-weekly, monthly) ✔️ No hidden fees — what we quote is what you pay, with all supplies included We also run seasonal promotions and referral bonuses for loyal customers. Whether it’s a one-time service or a long-term plan, we always work to provide value that fits your budget. If you’re unsure about what service suits your needs best, we’re happy to provide a free estimate and walk you through all the options.
- What is your typical process for working with a new customer?
We keep the process simple, clear, and stress-free: 1. Initial Contact & Inquiry We start by learning about your needs — whether it’s a standard home cleaning, deep cleaning, or a move-in/move-out service. You can reach out through our website, social media, or by phone. 2. Free Estimate & Service Options Based on the size of your space, condition, and specific requests, we’ll provide a transparent quote and recommend the most suitable service package. 3. Scheduling & Customization Once we agree on the details, we schedule a convenient date and time. We also ask if you have any preferences (e.g., pet-friendly products, focus areas, or sensitive surfaces). 4. Cleaning Day Our trained and reliable cleaning professionals arrive fully equipped and on time. They work efficiently and respectfully, treating your home with care. 5. Feedback & Follow-up After the service, we check in to ensure everything met (or exceeded) your expectations. If you’re happy, we’ll help you schedule your next cleaning or set up recurring service. Our goal is to build long-term relationships based on trust, consistency, and results that make you feel great about your home.
- What education and/or training do you have that relates to your work?
Our team is professionally trained in residential and deep cleaning techniques, with a strong focus on safety, efficiency, and attention to detail. Each cleaner completes: ✅ Onboarding training in cleaning procedures, sanitization standards, and product safety ✅ Hands-on practice with various surfaces, materials, and specialized equipment ✅ Ongoing training in eco-friendly solutions, allergen reduction, and time management We stay current with industry standards and best practices, especially regarding health-conscious and pet-safe cleaning products. While formal education in cleaning isn’t common, we believe in continuous improvement — through real-world experience, customer feedback, and regular team workshops to keep our quality consistently high.