FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Pricing depends on the property size, service type, condition, selected add-ons, and estimated labor required. Quotes based on descriptions or photos are estimates and may change if the actual condition or scope is different upon arrival. Recurring customers may qualify for discounted pricing. Specialty services, last-minute requests, heavy buildup, excessive clutter, or additional labor may involve extra charges, which are discussed before the work is completed.
- What is your typical process for working with a new customer?
We begin by learning about the property, the type of cleaning needed, the number of bedrooms and bathrooms, the condition of the space, and any special requests. We then provide an estimate, confirm the scope of work, schedule the service, and assign an available cleaner. After the cleaning, we follow up to make sure the customer is satisfied.
- What education and/or training do you have that relates to your work?
Our cleaners are carefully screened and trained on professional cleaning procedures, customer service expectations, safety, proper product use, and attention to detail. We also maintain written service checklists and operating standards to help deliver consistent results for every customer.