Lugg - On-Demand Moving 📱
Lugg - On-Demand Moving 📱

Lugg - On-Demand Moving 📱

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Introduction: We are like Uber, but for moving furniture and anything big & bulky. We have 1-man and 2-man crews on the road 7 days a week ready to load, haul and deliver anything within 30-minutes, or on the hour of their choice. We are currently enabling same-day furniture delivery for Ikea, Costco, Crate & Barrel, RH Outlet, Living Spaces, Mattress Firm, World Market, & HomeGoods. Customers also use us for small moves, craigslist / FB marketplace purchases, bike purchases, etc.
Overview

Hired 6 times

Background checked

5000 employees

7 years in business

Payment methods

Apple Pay, Credit card

Social media

Facebook, Instagram, Twitter

Featured Projects

5 photos

Specialties
Extra services

,

Reviews

Customers rated this pro highly for professionalism, work quality, and responsiveness.

Great 4.7

15 reviews

5
87%
4
7%
3
0%
2
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1
6%

Read reviews that mention:


Lucy S.

Furniture Moving and Heavy Lifting

I created a project on thumbtack needing assistance with moving a couch in a box, and disposing of an old couch within the same building. We had a freight company drop the item outside of the condo building, and we needed assistance getting it into an elevator and to a unit at a higher floor. I was very detailed in my request, and forthcoming in all correspondence. I wrote emails and chats for three days, on separate occasions to confirm the information again and again...as this was a orchestrated event. Delivery driver gave us a window, which I was told wouldn't be an issue. I asked for them to arrive between 10-11am. They didn't arrive until 2:30pm without anyone in the company given any inclination as to why. No apologies, no explanations, and certainly nothing done to speed up. So the furniture was sitting in a parking lot for 4 hours. And the guest in the unit we were replacing the items for, was inconvenienced for four hours with waiting. When they did finally show up around 2:30pm, they informed us that they do not haul things away. But they could take care of with payment on the side. $50 was requested by the movers, to be exact. I then see a charge for $194 for about 30 minutes of labor..in addition to a $100 dump fee. so $294 dollars plus the $50 that we gave to haul the item. That's over $300 for a couch to be moved upstairs, and old one taken downstairs (both by elevator) and disposed of 7 minutes away. With a 4 hour delay outside of the time they were supposed to be there. What a joke of a company. Already filed a BBB complaint, and am speaking to our attorney on recouping some fees that were clearly illegally charged and requested.
Lugg - On-Demand Moving 📱's reply
Hi Lucy - Thank you for your feedback! We are terribly sorry to hear about your experience and see that our support team has been in touch w/you. If you have any questions, please make sure to email support@lugg.com and the team will be happy to help!
May 5, 2021
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Verified
Scott M.

Furniture Moving and Heavy Lifting

I will be using this service again.
Aug 22, 2021
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Verified
Kim K.

Local Moving (under 50 miles)

Great work
Jul 11, 2021
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Verified
James B.

Junk Removal

Lugg , was responsive punctual and vey cist efficient.
Jun 8, 2021
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Verified
Katie G.

Furniture Moving and Heavy Lifting

g
May 15, 2021
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Verified
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Alex Dolat

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