FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
• Transparent Rates: Our pricing is clear and straightforward, with no hidden fees. • Hourly or Flat Rates: Depending on the job, we offer both hourly rates for smaller moves and flat rates for larger or long-distance moves. • Customizable Packages: Services like packing, unpacking, and specialty item handling can be added based on your needs. • Travel Fees: If your move requires significant travel time or fuel, this will be discussed upfront. • Free Estimates: We provide free, no-obligation estimates to help you plan your budget. • Insurance Coverage: The cost includes basic insurance to protect your items during the move.
- What is your typical process for working with a new customer?
We start with a consultation to understand the customer’s needs, followed by providing a detailed quote. Once booked, we create a plan for the move, ensuring we’re prepared with the right tools and team. On moving day, we handle everything from packing to unloading, ensuring a stress-free experience.
- What education and/or training do you have that relates to your work?
Our team is trained in safe lifting techniques, efficient packing methods, and handling fragile items with care. We also stay updated on industry best practices to provide top-notch service.