FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is fair and based on the scope of each project. We provide upfront, written estimates before any work begins, so there are no surprises. Any additional fees, if applicable, will always be explained in advance. Discounts may be available for repeat customers or larger projects.
- What is your typical process for working with a new customer?
When working with a new customer, we start by discussing your needs and goals for the project. We then schedule an on-site visit to assess the situation and provide a clear, written estimate if needed. Once you approve, we set a start date and keep you informed throughout the project. Our team works efficiently and safely, ensures the job site is clean, and guarantees your satisfaction with the results.
- What education and/or training do you have that relates to your work?
Our team is fully licensed, insured, and highly trained in plumbing, septic systems, and general home maintenance. We’ve completed extensive hands-on training and certifications in safety, repair techniques, and industry best practices, ensuring every job meets the highest professional standards.