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About
MyHomeNetAV is the leading audio video company in the smart home industry based out of South Florida. Specializing in Remote IT Support, Audio Video, Security Camera and everything in between. We focus on providing excellent customer service and working with the finest products and programs to deliver the ultimate home experience in a user friendly way.
List of Our Partners: Lutron & Qmotion Automated Window Treatment, Lutron, Control4, Sonos, Onkyo, Yamaha, BenQ, Savant, URC, Total Control, Logitech, Sony, etc...
Overview
Hired 39 times
Background checked
4 employees
16 years in business
Business hours
SunClosedMon9:00 am - 4:00 pm
Payment methods
This pro accepts payments via Cash, Check, Credit card, Square cash app, and Venmo.
Top Pros are among the highest-rated, most popular professionals on Thumbtack.
2020
Services offered
Industry
Sales & marketing
Technology / IT
Manufacturing
Retail / consumer goods
Business size
Small (fewer than 10 employees)
Medium (10-50 employees)
Large (more than 50 employees)
Business stage
Startup (less than 2 years)
Projects and media
Projects and media
Reviews
Customers rated this pro highly for professionalism, work quality, and responsiveness.
Exceptional 5.0
45 reviews
5
100%
4
0%
3
0%
2
0%
1
0%
Your trust means everything to us. Learn about our review guidelines.
Read reviews that mention:
Billy F.
Mar 9, 2020
•
Hired on Thumbtack
This was a great experience. Our router stopped working suddenly. McKenzie did a great job of diagnosing the issue, going out and getting me set up with new equipment and navigating Xfinity/Comcast. We’re setup with a new system and back online. This is our first time using Thumbtack and we highly recommend MyHomeNetAv.
Details: Personal (Home) • Network administration • Router • My home, venue, etc.
Network Support Services
Lauren s.
Jan 6, 2021
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Hired on Thumbtack
Highly recommend! Mckenzie took his time to figure out our wifi network problems, and even suggest better alternatives for what we were looking to accomplish! Extremely responsive, polite and professional, and appreciated him wearing a mask in our home due to COVID. After completing our initial task, we’ve already scheduled a follow up for another task. We have his card and will only be using his company for our future IT and house connectivity needs!
Details: Personal (Home) • Network setup and installation • Technology support • Computer • My home, venue, etc.
Network Support Services
Cathy P.
Jul 9, 2020
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Hired on Thumbtack
McKenzie was perfect, he did exactly what I wanted, no wire conglomerate behind my fireplace, he was curtious and made sure everything was perfect, A bit pricey but definitely worth it, ... I sat back and watched him do his job to perfection
Details: Wall mount above fireplace • Drywall • Yes, already have a mount/stand • Tilt • Cable/satellite box • None
TV Mounting
David K.
Mar 7, 2022
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Hired on Thumbtack
Mckenzie was a true pleasure to work with. He was timely, professional, knowledgeable and had a great personality. He completed all requested work and even noticed ways to improve my systems. Highly recommended. D
Details: Personal (Home) • Technology support • Router • My home, venue, etc.
Network Support Services
Sonia L.
Jul 14, 2020
•
Hired on Thumbtack
Mac did a very clean and accurate job. He came when he said he’d be there and was honest with his assessment of what needed to be done for the best possible outcome. He provided the wall mounts and removed one TV, moved it to the wall of my bedroom and installed my new TV in the living room. I’d recommend Mac 110%!
Details: Wall mount • Drywall • No, would like the professional's help in selecting a mount or stand • Swivel • Cable/satellite box • DVD/Blu-ray player • None
TV Mounting
Credentials
Background Check
Mckenzie Metellus
FAQs
What should the customer know about your pricing (e.g., discounts, fees)?
My pricing comes with a-lot of benefits. For example, a client calls me after working hours I will respond via email, text, or phone call. If we cannot resolve the issue we will respond on site within 24 to 72 hours.
What is your typical process for working with a new customer?
The first process is to exchange information so I can input it in our customer contact list. If client approves a quote we ask them to make a payment for the product first and when the job is complete we collect the remaining balance. Our client are not treated like a customer numbers they become family and friends.
What education and/or training do you have that relates to your work?
Vantage, URC, Total Control, Savant, Network and Logitech Certified. I also work with Comcast/ Xfinity tech 5 years.
