FAQs
- What should the customer know about your pricing (e.g., discounts, fees)?
Our pricing is transparent, competitive, and tailored to fit your needs. We offer flexible packages based on the size of your home, the type of cleaning required, and your specific preferences. Discounts are available for recurring services, referrals, and first-time customers. While we don’t have hidden fees, additional charges may apply for specialty services like deep cleaning or post-construction cleaning, but we always provide upfront quotes so you know exactly what to expect.
- What is your typical process for working with a new customer?
We start by understanding your needs through a phone call or consultation. We’ll discuss the areas you’d like cleaned, your preferred schedule, and any special requirements. Once we’ve established your preferences, we’ll provide a customized cleaning plan and a transparent estimate. On the day of service, our team arrives on time, equipped with high-quality cleaning supplies, ready to deliver exceptional results. We follow up to ensure your satisfaction and adjust future services based on your feedback.
- What education and/or training do you have that relates to your work?
Our team undergoes comprehensive training in the latest cleaning techniques, use of eco-friendly products, and safety protocols. Additionally, we stay updated on industry standards and advancements through certifications and workshops to ensure we provide the highest quality of service. Our management team also brings years of experience in customer service and operations management to ensure smooth and professional interactions with every client.